Legal
Privacy Policy
This policy explains how Professional Chauffeur Services handles your personal information.
Who we are
Professional Chauffeur Services is a chauffeur service based in Manchester, serving Greater Manchester with coverage across Birmingham, London and surrounding areas. You can contact us at res@professionalchauffeurservices.co.uk or on 07555 585263.
Information we collect
When you contact us or make an enquiry, we collect the details you provide: your name, contact details, journey details (pick-up, destination, dates and times), passenger and luggage information, and any special requirements such as child seats. When you create an account, we store your name, email address and saved journey preferences.
How we use your information
We use your information to respond to enquiries, provide quotations, confirm and fulfil bookings, arrange chauffeur services, manage your account, and meet our legal and record-keeping obligations. We do not sell your personal information to third parties.
Sharing your information
Journey details are shared only with the chauffeur or approved partner operator assigned to your booking, to the extent needed to carry out your journey. We may also share information where required by law. Payment, mapping and communication providers process limited data on our behalf under their own privacy terms.
How long we keep your information
We keep enquiry and booking records for as long as needed to provide our services and to meet legal, accounting and insurance requirements, after which they are securely deleted.
How we protect your information
Your data is stored on secure, access-controlled systems. Account areas are protected by sign-in, and customer, chauffeur and partner data is kept separated so that each person can only access what they are entitled to see.
Cookies and analytics
This website uses only the cookies needed for it to function and keep you signed in. We do not use advertising or cross-site tracking cookies.
Your rights
Under UK data protection law you have the right to request a copy of the personal information we hold about you, to have it corrected, and in certain circumstances to have it deleted or to object to its use. To exercise any of these rights, contact us at the details below. You also have the right to complain to the Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
Contact us
Email res@professionalchauffeurservices.co.uk or call 07555 585263. You can also reach us through our contact page.